Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Authors of the New York Time bestseller Crucial Conversations. Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
Počet stran: 282
Autor: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
Rok vydání: 2013